After sales support - Ensuring our solutions work for you

GX Systems provide a full after sales service to our clients encompassing the following:

• Technical advice help-desk
• Remote support & diagnostics
• Warranty support
• Emergency call out service
• 24 hour 7days a week emergency support
• Start-up assistance
• Planned maintenance
• System back-up
• On-call engineer
• On-site engineer
• Facility management
• Spare parts
• Upgrades and modernisation programs
• 3 rd party software upgrades
• Hardware upgrades
• Preferential labour rates and call-out priority, to contracted clients
• System appraisal and consultative services

Each client has their own specific requirements so the support service provided is tailored to the needs of each customer.

All contracts are based on a token system where the client purchases tokens that can then be used during the 12 month contract period to call on he services that they have identified as being of most interest.